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1. 特別聲明
本 FIREFLY 使用者協議（以下簡稱「本協議」）規範您對我們服務（以下簡稱「服務」）的使用，包括 FIREFLY App，這是由我們開發的視訊串流應用程式和社群網路。在本協議中，您和 FIREFLY 統稱為“雙方”，您和 FIREFLY 分別稱為“一方”。
使用服務時，您將受 FIREFLY 隱私權政策和 FIREFLY 內容政策的約束，您還將受服務中發布或提供給您的其他指南或規則的約束，或適用於與此類服務相關的特定服務和功能的其他指南或規則的約束。我們也可能提供某些付費服務，這些服務受與此類服務相關的任何其他條款或條件的約束。
使用我們的服務，或在註冊過程中點擊“註冊”，即表示您同意本協議的所有條款。我們可自行決定不時修訂本協議。繼續使用我們的服務，即表示您同意受修訂後的協議約束。
本服務不適用於未滿 18 歲的任何人。使用本服務，您同意：(1) 您必須達到「最低年齡」（如下所述）或以上；以及 (2) 您目前未被 FIREFLY 限制使用本服務。使用虛假資訊建立帳戶違反我們的條款，包括代表他人或未滿 18 歲的人註冊的帳戶。
「最低年齡」指 18 歲。但是，如果您所在司法管轄區的法律要求您必須年滿 18 歲，FIREFLY 才能在未經父母同意的情況下合法地向您提供服務（包括使用您的個人資料），則「最低年齡」為該較高年齡。
您應全權負責保管您的 FIREFLY 帳戶和密碼。您透過 FIREFLY 帳戶進行的所有行為和活動均視為您本人的行為和活動，您對此將承擔全部責任。
2. 服務內容
我們的使命是賦予人們建構社群、連結世界和分享美好時刻的力量。為了實現這項使命，並致力於成為一個能夠啟發十億人生活的平台，我們為您提供以下服務：
i. 使用者生成內容
FIREFLY 允許用戶分發直播內容，使用聊天、公告欄、論壇發佈、語音互動服務等服務，並參與其他活動，在這些活動中，您可以在服務上建立、發布、傳輸、執行或儲存內容、訊息、文字、聲音、圖像、應用程式、程式碼或其他資料或資料（「使用者內容」）。服務使用者還可以將 FIREFLY 提供的音樂、圖形、貼紙、虛擬物品和其他功能（「FIREFLY 功能」）疊加到這些使用者內容上，並透過服務傳輸這些使用者內容。其他使用者在服務中表達的觀點（包括透過使用虛擬禮物表達的觀點）並不代表我們的觀點或價值觀。
二、幫助您發現可能感興趣的內容、產品和服務。
我們會向您展示廣告、優惠和其他贊助內容，幫助您發現眾多使用 FIREFLY 的企業和組織提供的內容、產品和服務。
三、打擊有害行為，保護和支持我們的社區。
我們在全球各地設有專門團隊，並開發先進的技術系統，以檢測濫用我們服務的行為、針對他人的有害行為，以及我們可能需要幫助支持或保護我們社區的情況。如果我們發現此類內容或行為，我們將採取適當措施，例如提供協助、刪除內容、移除或限制對某些功能的存取、停用帳戶或聯絡執法部門。
四、全球造訪我們的服務
為了營運我們的全球服務，我們需要在世界各地的資料中心和系統中儲存和分發內容和數據，包括您居住國以外的地區。此基礎設施可能由 FIREFLY 運作或控制。
3. 帳戶
要開通帳戶，您需要向我們提供某些信息，例如帳戶名稱和密碼。
您必須全權負責維護帳戶和密碼的機密性，限制他人存取您的計算機，並對使用您的帳戶或密碼進行的所有活動負責。請確保您在註冊時以及任何其他時間向 FIREFLY 提供的資訊真實、準確、最新且完整。
我們可能允許您透過某些第三方服務註冊並登入服務。第三方對您資訊的收集、使用和揭露將受該第三方服務隱私權政策的約束。有關 FIREFLY 如何收集、使用和披露您的個人資訊的更多信息，請參閱相關隱私權政策。您可以在我們的隱私權政策中找到有關如何將您的 FIREFLY 帳戶與您在任何第三方服務上的帳戶關聯的資訊。
我們保留隨時停用您使用者帳戶的權利，包括如果您未能遵守本條款的任何規定，或您的帳戶上發生我們自行判斷認為會或可能損害或削弱服務、侵犯或違反任何第三方權利或違反任何適用法律法規的活動。
如果您不再希望使用我們的服務並希望刪除您的帳戶，我們可以為您處理。請透過電子郵件 miracle3326@gmail.com 聯絡我們，我們將為您提供進一步的協助並引導您完成整個流程。一旦您選擇刪除您的帳戶，您將無法重新啟動您的帳戶或找回您新增的任何內容或資訊。
4. 隱私
您的隱私對 FIREFLY 至關重要。請參閱我們的隱私權政策，以了解我們如何收集、使用和揭露您的個人資訊，以及您在使用本服務時如何管理您的線上隱私。 5. 服務的使用
您對服務的存取和使用受本條款及所有適用法律法規的約束。您同意遵守本服務條款和 FIREFLY 社群準則，且不會：
i. 創建、上傳、傳輸、散佈或儲存任何不準確、非法、侵權、誹謗、猥褻、色情、侵犯隱私權或名譽權、騷擾、威脅、辱罵、煽動性或其他令人反感的內容；
ii. 冒充任何個人或實體，虛假聲稱與任何個人或實體有關聯，未經許可存取他人的 FIREFLY 帳戶，偽造他人身分或透過服務傳輸的資訊內容，或進行任何其他類似的詐欺活動；
iii. 誹謗、騷擾、辱罵、威脅或欺詐 FIREFLY 用戶，或未經用戶或第三方同意收集或試圖收集其個人資訊； iv. 移除、規避、停用、損壞或以其他方式乾擾服務或用戶內容的安全相關功能，包括阻止或限制使用或複製透過服務存取版權的任何內容的功能，強制執行對服務或用戶內容使用限製或用戶的內容
v. 對服務或其任何部分進行逆向工程、反編譯、反彙編或以其他方式試圖發現其原始程式碼，除非且僅限於您居住地的法律明確允許此類活動；
vi. 修改、改編、翻譯服務或其任何部分，或基於服務或其任何部分創建衍生作品，除非且僅限於適用法律明確允許此類活動，即使本限制另有規定；
vii. 以任何方式乾擾或損害服務的運作或任何使用者對服務的使用，包括上傳或以其他方式傳播病毒、廣告軟體、間諜軟體、蠕蟲或其他惡意程式碼；
viii.篡改標識符以掩蓋透過 Twitch 服務傳輸的任何使用者內容的來源；
ix. 幹擾或中斷服務或連接到服務的伺服器或網絡，或違反連接到服務的任何網絡的要求、程序、政策或規定；以任何可能幹擾、中斷、負面影響或妨礙其他用戶充分享受服務的方式使用服務，或以任何方式損害、禁用、超載或削弱服務的功能；
x. 試圖繞過我們採用的任何內容過濾技術，或試圖存取您無法存取的任何服務或服務區域；
xi. 將服務用於任何非法目的，或違反任何地方、州、國家或國際法律或法規，包括但不限於有關智慧財產權和其他所有權、資料保護和隱私的法律。
FIREFLY 對任何使用者內容或由此造成的任何損失或損害不承擔任何責任，亦不承擔任何義務。對於您在使用服務過程中可能遇到的任何錯誤、誹謗、詆毀、中傷、遺漏、虛假資訊、猥褻內容、色情內容或褻瀆性內容，FIREFLY 亦不承擔任何責任。您使用本服務的風險由您自行承擔。此外，本規則並未賦予任何第三方任何私人訴訟權，也不構成任何關於本服務不會包含任何違反本規則內容的合理預期。
FIREFLY 對使用者內容中包含的任何聲明或陳述不承擔任何責任。 FIREFLY 不認可其中表達的任何使用者內容、意見、建議或忠告，並明確聲明對使用者內容不承擔任何責任。在法律允許的最大範圍內，FIREFLY 不承擔任何責任。根據適用法律，FIREFLY 保留隨時移除、篩選或編輯任何使用者發佈或儲存於服務中的使用者內容的權利，恕不另行通知，包括此類使用者內容違反本服務條款或適用法律的情況。您應自行負責建立備份副本並替換您在服務中發布或儲存的任何使用者內容，所有費用均由您自行承擔。任何違反上述規定的服務使用行為均違反本服務條款，並可能導致（包括但不限於）您使用本服務的權利被終止或暫停。
6. 兒童性虐待和剝削 (CSAE) 預防標準
i. 我們的承諾
我們致力於保護兒童安全，並防止任何形式的性虐待、性剝削及相關有害行為。我們的應用程式遵守所有適用的法律法規以及兒童安全標準政策，並始終將兒童的安全和權利放在首位。
ii. 適用範圍
本標準適用於所有使用者及相關內容，包括但不限於使用者產生的內容、互動行為、檢舉機制及內容審核。我們的目標是創造一個安全包容的社交環境，並為未成年用戶提供額外的保護。
三、核心措施
a. 嚴格的年齡限制：
我們要求用戶在註冊時確認年齡，並對未成年人採取額外的保護措施，包括限制其存取某些功能。
b. 內容審核：
所有用戶生成內容 (UGC) 均經過人工和演算法審核，以防止任何包含性虐待、性剝削或不當行為的內容出現在平台上。
c. 使用者行為準則：
禁止在平台上出現任何涉及兒童的性化行為、言語或其他形式的不當行為，一旦發現，我們將立即處理並向相關部門舉報。
d. 舉報與處理機制：
我們提供便利的檢舉工具，方便用戶快速檢舉可疑內容或行為。我們的專業團隊將在收到舉報後 24 小時內處理相關問題。
e.合作與檢舉：
我們與兒童保護組織和執法機構合作，確保所有疑似性虐待和性剝削案件都能及時調查和舉報。
四、責任與透明度
我們會定期更新並公開與兒童保護相關的政策和措施，並透過年度透明度報告向使用者揭露我們的實施和改進計劃。
五、聯絡我們
如果您發現任何涉及兒童性虐待或性剝削的內容或行為，請透過以下方式與我們聯絡：
電子郵件：firefly.live@firefly.live
線上檢舉工具：應用內「檢舉」功能
7. 智慧財產權
FIREFLY 提供的服務中的所有文字、資料、圖像、圖形、音訊和/或視訊資訊及其他資料均為 FIREFLY 的財產，並受版權、商標和/或其他智慧財產權法律的保護。本協議中的任何內容均不應被解釋為 FIREFLY 向您授予任何知識產權或此類材料的許可。
透過使用 FIREFLY 服務和/或上傳任何直播內容或其他內容至 FIREFLY 網站的公開區域，即表示您授予 FIREFLY及其被授權人一項許可，該許可為免費、永久、不可撤銷、非獨佔且可完全轉授的權利和許可，不受任何地域或時間限制，且無需任何批准和/或補償，以使用、複製、修改、改編、發布、翻譯、編輯、處置、創作衍生作品、分發、表演和公開展示此類內容（全部或部分），現有和/或將此類內容納入、創作衍生作品中的內容、技術或公開展示此類內容（全部或部分）。
8. 服務終止
在適用法律允許的最大範圍內，FIREFLY 保留權利，無需事先通知，並可自行決定終止您使用服務的許可（包括發布用戶內容），並阻止或禁止您將來訪問和使用服務，包括當我們合理認為：(a) 您對服務的使用違反本協議或適用法律時； (b) 您以欺詐手段使用或濫用服務；或欺詐 (c) 由於技術或合理的服務。這包括終止或暫停您對任何已購買產品或服務的存取。在適用法律允許的最大範圍內，如果您對以下任何一項不滿意，您唯一的補救措施是終止您的帳戶並停止使用服務的任何部分：(i) 服務；(ii) 本服務條款的任何條款；(iii) FIREFLY 在營運服務方面的任何政策或做法；或 (iv) 透過服務傳輸的任何內容或資訊。
9. 免責聲明
您須自行承擔使用 FIREFLY 服務所涉及的任何風險。您使用或依賴 FIREFLY 服務的風險由您自行承擔。
在任何情況下，FIREFLY 均不保證服務能夠滿足您的要求，也不保證服務不會中斷。服務的及時性、安全性和準確性亦不作任何保證。您承認並同意，FIREFLY 按「現況」提供服務。 FIREFLY 對該等服務的運作和提供或其任何部分不作任何明示或暗示的陳述或保證。 FIREFLY 對服務的品質、及時性、準確性或完整性不承擔任何責任，亦不對您使用該等服務可能產生的任何後果承擔責任。
FIREFLY 不保證透過使用本服務存取的任何外部連結和/或為方便您而放置的任何外部連結的準確性和完整性。 FIREFLY 對任何連結網站的內容或連結網站中包含的任何連結概不負責，且 FIREFLY 對您因使用服務而遭受的任何損失或損害不承擔任何直接或間接的責任。此外，對於您透過非 FIREFLY 控制的外部連結存取的任何網頁的內容，FIREFLY 概不負責。
對於因不可抗力或其他超出 FIREFLY 控制範圍的情況導致的服務中斷或其他不足，FIREFLY 概不承擔任何責任。但是，FIREFLY 將盡最大努力合理減少由此給您造成的損失和影響。
10. 法律管轄權
本協議受新加坡法律管轄並依其解釋，不考慮法律衝突原則。因本協議引起或與本協議有關的任何爭議，包括關於本協議的存在、效力或終止的任何問題，均應提交新加坡國際仲裁中心，並由其根據屆時有效的《新加坡國際仲裁中心仲裁規則》進行仲裁，該等規則視為已通過引用併入本條款。仲裁地為新加坡。仲裁語言為英語。如需提出請求，請發送電子郵件至 miracle3326@gmail.com。
11. 資訊請求
所有與潛在、預期或正在進行的法律訴訟、調查或爭議相關的資訊或文件請求，或與第三方使用者資訊相關的請求，均須透過適當的法律程序提出，並須妥善送達 FIREFLY。
12. 協議修改
我們會不時修改本協議條款，例如，當我們更新服務功能、將我們或我們的關聯公司運營的多個應用程序或服務合併為一個綜合服務或應用程序，或監管法規發生變更時。我們將盡商業上合理的努力，透過諸如在 FIREFLY 平台上發布通知等方式，向所有用戶通報本條款的任何重大變更。但是，您應定期查看本協議以了解此類變更。在新條款生效日期之後，您繼續造訪或使用服務即表示您接受新條款。如果您不同意新條款，則必須停止存取或使用本服務。
13. 其他條款
本協議構成雙方就約定事項及其他相關事宜達成的完整協議。除本協議另有規定外，本協議任何一方均不享有任何其他權利。
如果本協議的任何條款因任何原因被主管機關全部或部分認定無效或無法執行，則本協議的其餘條款仍然有效並具有約束力。
本協議中的標題僅為方便起見而設，在解釋本協議時應忽略這些標題。
1. Special Notices
This FIREFLY LIVE User Agreement (this “Agreement”) governs your usage of our services, (hereinafter, “Services”) including FIREFLY LIVE App, a video streaming application and social network developed by us. You are one party and the other party is FIREFLY LIVE PTE. or one of its affiliates (“we” or “FIREFLY LIVE”), a company with its registered address at RM 1005, 10/F HO KING COMM CTR, 2-16 FA YUEN ST MONGKOK, KL, HK. For the purposes of this Agreement, you and FIREFLY LIVE will be jointly referred to as the “Parties” and respectively as a “Party”.
When using the Services, you will be subject to FIREFLY LIVE’s Privacy Policy, FIREFLY LIVE’s Community Conventions, Broadcaster Agreement and you be subject to additional guidelines or rules that are posted on the Services or made available to you, or applicable to specific services and features that are disclosed to you in connection with such services. We may also offer certain paid services, which are subject to any additional terms or conditions that are disclosed to you in connection with such services.
By using our Services, or by clicking on "Sign Up" during the registration process, you agree to all terms of this Agreement. We, at our sole discretion, may revise this Agreement from time to time, and the current version will be found at the following link: About us>User Agreement. By continuing to avail our Services, you agree to be bound by the revised Agreement.
You may only use our Service if you are 18 years or older, and if you are not subject to statutory age limit to enter into this Agreement according to the applicable laws and regulations in your country. If you are below the aforementioned minimum age, you may only use FIREFLY LIVE if your guardian has provided us with valid consent for you to use FIREFLY LIVE. You may not falsely claim you have reached the minimum age.
You shall be solely responsible for the safekeeping of your FIREFLY LIVE account and password. All behaviors and activities conducted through your FIREFLY LIVE account will be deemed as your behaviors and activities for which you shall be solely responsible.
We do not accept payments or do business with individuals or entities in Cuba, Iran, North Korea, Sudan, Syria, and the Crimean region. If you are from such regions, you may be prohibited from using the Services.
2. Services Content
Our mission is to give people the power to build community, connect the world and share their beautiful moments. To help advance this mission with a vision to be a content platform inspiring one billion people's lives, we provide the services described below to you:
i. User Generated Content.
FIREFLY LIVE allows users to distribute streaming live, use services, such as chat, bulletin boards, forum postings, voice interactive services, and to participate in other activities in which you may create, post, transmit, perform, or store content, messages, text, sound, images, applications, code or other data or materials on the Services (“User Content”). Users of the Services may also overlay music, graphics, stickers, virtual items and other features provided by FIREFLY LIVE (“FIREFLY LIVE Features”) onto this User Content and transmit this User Content through the Services. The views expressed by other users on the Services (including through use of the virtual gifts) do not represent our views or values.
ii. Help you discover content, products, and services that may interest you.
We show you ads, offers, and other sponsored content to help you discover content, products, and services that are offered by the many businesses and organizations that use FIREFLY LIVE.
iii. Combat harmful conduct and protect and support our community.
We employ dedicated teams around the world and develop advanced technical systems to detect misuse of our Services, harmful conduct towards others, and situations where we may be able to help support or protect our community. If we learn of content or conduct like this, we will take appropriate action - for example, offering help, removing content, removing or restricting access to certain features, disabling an account, or contacting law enforcement.
iv. Global access to our Services
To operate our global service, we need to store and distribute content and data in our data centers and systems around the world, including outside your country of residence. This infrastructure may be operated or controlled by FIREFLY LIVE PTE. and its affiliates.
3. Account
In order to open an account, you will be asked to provide us with certain information such as an account name and password.
You are solely responsible for maintaining the confidentiality of your account and password, for restricting access to your computer, and for all activities that occur under your account or password. Please make sure the information you provide to FIREFLY LIVE upon registration and at all other times is true, accurate, current, and complete to the best of your knowledge.
We may permit you to register for and log on to the Services via certain third party services. The third party’s collection, use and disclosure of your information will be subject to that third party service’s privacy policy. Further information about how FIREFLY LIVE collects, uses and discloses your personal information when you link your FIREFLY LIVE account and with your account on any third party service can be found in our Privacy Policy.
We reserve the right to disable your user account at any time, including if you have failed to comply with any of the provisions of these terms, or if activities occur on your account which, in our sole discretion, would or might cause damage to or impair the Services or infringe or violate any third party rights, or violate any applicable laws or regulations.
If you no longer want to use our Services again, and would like your account deleted, we can take care of this for you. Please contact us via basi@yazhai.co, and we will provide you with further assistance and guide you through the process. Once you choose to delete your account, you will not be able to reactivate your account or retrieve any of the content or information you have added.
4. Privacy
Your privacy is important to FIREFLY LIVE. Please see our Privacy Policy for information relating to how we collect, use, and disclose your personal information, and how you can manage your online privacy when you use the Services.
5. Use of the Services
Your access to and use of the Services is subject to these terms and all applicable laws and regulations. You agree that you will comply with these terms of Services and FIREFLY LIVE’s Community Guidelines and will not:
i. create, upload, transmit, distribute, or store any content that is inaccurate, unlawful, infringing, defamatory, obscene, pornographic, invasive of privacy or publicity rights, harassing, threatening, abusive, inflammatory, or otherwise objectionable;
ii. impersonate any person or entity, falsely claim an affiliation with any person or entity, or access FIREFLY LIVE accounts of others without permission, forge another person’s identity, or content of information transmitted via the Services, or perform any other similar fraudulent activity;
iii. defame, harass, abuse, threaten or defraud users of FIREFLY LIVE, or collect, or attempt to collect, personal information about users or third parties without their consent;
iv. remove, circumvent, disable, damage or otherwise interfere with security-related features of the the Services or User Content, features that prevent or restrict use or copying of any content accessible through the Services, features that enforce limitations on the use of the Services or User Content, or delete the copyright or other proprietary rights notices on the Services or User Content;
v. reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Services or any part thereof, except and only to the extent that this activity is expressly permitted by the law of your jurisdiction of residence;
vi. modify, adapt, translate or create derivative works based upon the Services or any part thereof, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation;
vii. nterfere with or damage operation of the Services or any user’s enjoyment of them, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code;
viii. manipulate identifiers in order to disguise the origin of any User Content transmitted through the Twitch Services;
ix. interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services; use the Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Services, or that could damage, disable, overburden or impair the functioning of the Services in any manner;
x. attempt to circumvent any content filtering techniques we employ, or attempt to access any service or area of the Services that you are not authorized to access;
xi. use the Services for any illegal purpose, or in violation of any local, state, national, or international law or regulation, including, without limitation, laws governing intellectual property and other proprietary rights, data protection and privacy.
FIREFLY LIVE takes no responsibility and assumes no liability for any User Content or for any loss or damage resulting therefrom, nor is FIREFLY LIVE liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter when using the Services. Your use of the Services is at your own risk. In addition, these rules do not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules.
FIREFLY LIVE is not liable for any statements or representations included in User Content. FIREFLY LIVE does not endorse any User Content, opinion, recommendation, or advice expressed therein, and FIREFLY LIVE expressly disclaims any and all liability in connection with User Content. To the fullest extent permitted by applicable law, FIREFLY LIVE reserves the right to remove, screen or edit any User Content posted or stored on the Services at any time and without notice, including where such User Content violates these terms of Use of the Services or applicable law, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on the Services at your sole cost and expense. Any use of the Services in violation of the foregoing violates these terms of Use of the Services and may result in, among other things, termination or suspension of your rights to use the Services.
6. Virtual Items
You can only buy virtual gems (“GEMs”) and virtual gifts (Gifits), send Gifts to others, receive Gifts with monetary value, earn virtual FIREs (“FIREs”) and withdraw FIREs if you are aged 18 (or age of majority in your jurisdiction) or older.
The price of the GEMs will be displayed at the point of purchase. All charges and payments for GEMs will be made in the currency specified at the point of purchase through the relevant payment mechanism. Currency exchange settlements, foreign transaction fees and payment channel fees, if any, are based on your agreement with the applicable payment provider.
You will be responsible for the payment of any GEMs purchased by you. Once your purchase has been completed, your user account will be credited with GEMs. GEMs can be used to purchase Gifts. GEMs cannot be exchanged for cash, or legal tender, or currency of any state, region, or any political entity, or any other form of credit. GEMs can only be used on FIREFLY LIVE and as part of our Services, and cannot be combined or used in conjunction with other promotions, coupons, discounts or special offers, except those designated by us.
Except as otherwise set out in this Agreement, all sales of GEMs and Gifts are final, and we do not offer refunds for any purchased GEMs and Gifts. GEMs and Gifts cannot be converted into or exchanged for cash, or be refunded or reimbursed by us for any reason.
7. Payment Terms
We accept major credit cards, certain debit cards and/or such other payment methods we may make available to you from time-to-time through our site, as forms of payment. You are subject to all terms and conditions of the payment method you choose. By submitting an order through the Service, you authorize us, or our designated payment processor, to charge the account you specify for the purchase amount. All payments are to be made in United States Dollars, except where other currencies are offered via the payment methods made available by FIREFLY LIVE.
Our payment processing partners may request that you provide certain personal data (e.g., a valid government issued ID, your legal name, address, and date of birth) for the purpose of making payment through its financial institutions and complying with applicable international, national, federal, state, and local laws and regulations. They may also communicate directly with you regarding any issues with a payment.
If a purchase has been declined online due to issues with your payment method, please ensure all data is correct and resubmit. If the transaction is not accepted online, please contact customer support via the email address made available to you in connection with the purchase. For purchases on the Service, you may contact basi@yazhai.co.
8. Intellectual Property Rights
All text, data, images, graphics, audio and/or video information and other materials within the Services provided by FIREFLY LIVE are property of FIREFLY LIVE are protected by copyright, trademark and/or other property rights laws. Nothing in this Agreement shall be construed as conferring any license of any intellectual property rights or such materials by FIREFLY LIVE to you.
By using and/or uploading any live stream content or other content through a FIREFLY LIVE Services to publicly accessible areas of FIREFLY LIVE website, you grant to FIREFLY LIVE and its sub-licensees the permission, free, permanent, irrevocable, non-exclusive and fully sub-licensable rights and license, without any territorial or time limitations and without requiring any approvals and/or compensations, to use, copy, modify, adapt, publish, translate, edit, dispose, create derivate works of, distribute, perform and publicly display such content (in whole or in part), and/or incorporate such content into existing or future forms of work, media or technology.
9. Terminating Services
To the fullest extent permitted by applicable law, FIREFLY LIVE reserves the right, without notice and in our sole discretion, to terminate your license to use the Services (including to post User Content), and to block or prevent your future access to and use of the Services, including where we reasonably consider that: (a) your use of the Services violates this Agreement or applicable law; (b) you fraudulently use or misuse the Services; or (c) we are unable to continue providing the Services to you due to technical or legitimate business reasons. This includes the ability to terminate or to suspend your access to any purchased products or services. To the fullest extent permitted by applicable law, your only remedy with respect to any dissatisfaction with (i) the Services, (ii) any term of these terms of Services, (iii) any policy or practice of FIREFLY LIVE in operating the Services, or (iv) any content or information transmitted through the Services, is to terminate your account and to discontinue use of any and all parts of the Services.
10. Disclaimers
You shall be fully responsible for any risks involved in using FIREFLY LIVE Services. Any use or reliance on FIREFLY LIVE Services will be at your own risk.
Under no circumstance does FIREFLY LIVE guarantee that the Services will satisfy your requirements, or guarantee that the Services will be uninterrupted. The timeliness, security and accuracy of the Services are also not guaranteed. You acknowledge and agree that the Services is provided by FIREFLY LIVE on an “as is” basis. FIREFLY LIVE make no representations or warranties of any kind express or implied as to the operation and the providing of such Services or any part thereof. FIREFLY LIVE shall not be liable in any way for the quality, timeliness, accuracy or completeness of the Services and shall not be responsible for any consequences which may arise from your use of such Services.
FIREFLY LIVE does not guarantee the accuracy and integrity of any external links that may be accessible by using the Services and/or any external links that have been placed for the convenience of you. FIREFLY LIVE shall not be responsible for the content of any linked site or any link contained in a linked site, and FIREFLY LIVE shall not be held responsible or liable, directly or indirectly, for any loss or damage in connection with the use of the Services by you. Moreover, FIREFLY LIVE shall not bear any responsibility for the content of any webpage that you are directed via an external link that is not under the control of FIREFLY LIVE.
FIREFLY LIVE shall not bear any liability for the interruption of or other inadequacies in the Services caused by circumstances of force majeure, or that are otherwise beyond the control of FIREFLY LIVE. However, as far as possible, FIREFLY LIVE shall reasonably attempt to minimize the resulting losses of and impact upon you.
11. Legal Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of HONG KONG, without regard to choice of law principles. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the HONG KONG International Arbitration Centre in accordance with the Arbitration Rules of the HONG KONG International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be HONG KONG. The language of the arbitration shall be English.
12. Request for information
All requests for information or documents related to potential, anticipated or current legal proceedings, investigations or disputes, or for third party user information, from any FIREFLY LIVE Services must be made using the appropriate level of legal process, and must be properly served on FIREFLY LIVE via FIREFLY LIVE PTE.
13. Modification of the Agreement
We amend these terms of the Agreement from time to time, for instance when we update the functionality of our Services, when we combine multiple apps or services operated by us or our affiliates into a single combined service or app, or when there are regulatory changes. We will use commercially reasonable efforts to generally notify all users of any material changes to these terms, such as through a notice on FIREFLY LIVE platform. However, you should look at the Agreement regularly to check for such changes. Your continued access or use of the Services after the date of the new terms constitutes your acceptance of the new terms. If you do not agree to the new terms, you must stop accessing or using the Services.
14. Age verification
Those who wish to use the service must register as members by entering the required information in the member registration form within this service and sending it to the Company.
After applying for membership registration, present “a variety of certificates that clearly indicate age or date of birth, certificate name, and issuer” include driver’s license, National identification card, passport, etc by upload the document/image. Once age verification complete, you will be able to use the service and the information you have sent will be immediately and completely destroyed.
Human Trafficking Policy:
Prohibition: Our platform strictly prohibits any involvement in or facilitation of human trafficking activities, including recruitment, transportation, transfer, harbouring, or forced labour for sexual exploitation.
Identification: We actively work to identify and mitigate the risk of human trafficking in our operations. This includes implementing thorough age verification and content monitoring processes, as well as providing training for employees to recognize and report signs of human trafficking.
Reporting: We strongly encourage anyone who encounters suspicious activity to report it to us. Your report will be treated confidentially, and any suspicion or evidence of human trafficking will be promptly reported to the appropriate authorities. By speaking up, you can help us prevent harmful behaviour and protect others.
Action: We reserve the right to investigate and take action, including account closure and legal measures, if necessary, against any individual found to have misused the Service or engaged in conduct that violates our policy. This includes actions or communications that occur off the Service but involve individuals you encounter through the Service.
15. Other Terms
This Agreement constitutes the entire agreement of agreed items and other relevant matters between both parties. Other than as stipulated by this Agreement, no other rights are vested in either Party to this Agreement.
If any provision of this Agreement is rendered void or unenforceable by competent authorities, in whole or in part, for any reason, the remaining provisions of this Agreement shall remain valid and binding.
The headings within this Agreement have been set for the sake of convenience, and shall be disregarded in the interpretation of this Agreement.
本隱私權政策的適用範圍
本隱私權政策適用於 FIREFLY LIVE 如何處理您登入網站和伺服器時留下的個人識別訊息，以及與我們的業務合作夥伴分享的其他個人識別資訊。
本隱私權政策是 FIREFLY LIVE 使用者協議的組成部分，必須與 FIREFLY LIVE 使用者協議一併閱讀。
帳號資訊
如果您選擇建立 FIREFLY LIVE 帳戶，FIREFLY LIVE 可能會要求您提供姓名（如果您願意，可以使用您的真實姓名，也可以使用別名）、生日、性別、家鄉、個人簡介、教育背景、職業、頭像、電子郵件地址和手機號碼，以便我們識別您的身份並為您提供更好的服務。上述部分資訊並非必填項。
如果您透過關聯第三方服務（例如 Facebook、Twitter、Google、YouTube、Instagram 或 VK）建立 FIREFLY LIVE 帳戶，或將 FIREFLY LIVE 帳戶與第三方帳戶關聯，我們將使用該第三方服務的訊息，包括您的第三方服務使用者名稱、性別、個人資料和生日。
某些資訊將公開顯示在您的個人資料頁面上，例如您的使用者名稱、年齡和追蹤對象。您最近發布的影片也將公開顯示在您的個人資料頁面上。
我們會使用您的生日來確定您是否已達到使用我們服務的最低年齡。我們會使用您的聯絡資訊（例如您的電話號碼）來驗證您的帳戶，並確保您的帳戶以及我們服務的安全。我們會使用您的背景資訊（例如您的家鄉）來推薦您可能感興趣的內容並改善我們的服務。
如果您向我們提供您的電話號碼或電子郵件地址，即表示您同意我們可以向該電話號碼發送簡訊或向該電子郵件地址發送電子郵件。我們將僅在遵守適用法律法規的前提下進行此類操作。如果您停用我們的服務，您將不再收到我們發送的任何簡訊或電子郵件。
通訊錄
您可以選擇與我們分享您的通訊錄，以便我們與 FIREFLY LIVE 資料庫進行交叉比對，並向您展示同樣使用 FIREFLY LIVE 的聯絡人。
Cookie
Cookie 是儲存在您的電腦或行動裝置上的少量資料。與許多其他網站和行動應用程式一樣，FIREFLY LIVE 會在您的電腦或行動裝置上設定或存取 FIREFLY LIVE Cookie。
位置資訊
我們需要您的位置資訊（例如您的 IP 位址）來建立和維護連接，並為您提供服務。
如果您的隱私設定允許，我們將使用您的位置資訊為您提供推薦。
歷史記錄和資料存儲
我們會記錄您的興趣（例如您的瀏覽紀錄），以便為您推薦您可能感興趣的內容。我們也會記錄您在 FIREFLY LIVE 上發送或接收的虛擬禮物，以便禮物系統正常運作。
我們收集的任何資料最多可保存 15 天，或根據我們向您提供服務的需要，保存期限可能更長。
設備資訊
FIREFLY LIVE 會自動接收並記錄您設備的其他信息，例如設備型號。我們將使用此類資訊來檢測異常活動並防止安全漏洞。我們也會使用此類資訊來識別被封鎖的帳戶或裝置。
銀行資訊
我們需要您的銀行資訊和其他敏感資訊才能向您付款。您應全權負責確保此類資訊的準確性，以便我們處理付款。
您分享的訊息
FIREFLY LIVE 上的大多數通訊都是公開的，部分通訊內容可能會被他人立即查看。因此，在分享任何敏感資訊之前，請務必三思。
我們可能會監控您的群組訊息和私人訊息，以防止非法活動。如果執法機構要求，我們可能會與執法機構分享您的群組訊息和私人訊息（包括其中包含的任何圖像或影片）。
兒童保護
FIREFLY LIVE 並非針對兒童。如果您未達到 FIREFLY LIVE 使用者協議中規定的最低年齡，則不得建立 FIREFLY LIVE 帳戶或使用 FIREFLY LIVE 服務。
FIREFLY LIVE 對任何形式的虐待或剝削兒童行為都採取零容忍態度。如果我們有合理理由相信您參與了兒童色情活動，或執法機構要求我們這樣做，我們可能會將您的資料（包括群組訊息和私人訊息）分享給執法機構。
全球營運
為了向全球用戶提供服務，我們開展全球營運。您特此授權我們在我們經營的任何國家和地區（包括但不限於香港、美國和歐盟）傳輸、儲存和使用您的資料。我們將確保資料安全。
您的數據。
如何管理您的個人資訊
隱私設定可讓您控制是否分享某些信息，以及是否可以透過某些 FIREFLY LIVE 功能找到您。
您可以下載您透過我們的服務分享的短影片。如果您需要大量下載短影片（超過 100 個），請發送電子郵件給我們。您需要使用其他服務來錄製或下載透過我們的服務進行的直播。
您可以在個人資料頁面修改您的帳戶資訊。
如果您認為我們掌握的關於您的個人資訊不準確，您也可以發送電子郵件給我們以更新這些不準確的資訊。
您也可以透過發送電子郵件給我們來停用您的帳戶。帳戶停用後，您將無法再次恢復您的帳戶。
請注意，即使您的帳戶已停用，第三方仍可能保留您的資訊副本。
如果您的帳戶因違反我們的使用條款而停用，我們可能會保留某些資訊（例如裝置資訊、電話號碼），以防止您再次存取我們的服務。
資訊揭露
一、保護用戶隱私是螢火蟲直播的基本政策。螢火蟲直播保證不會公開披露您的非公開資訊或將其提供給任何第三方，除非在以下情況下：
a) 事先獲得您的明確授權；
b) 根據現行法律法規的要求；
c) 依政府相關主管機關的要求；
d) 為維護公共利益所必需；
e) 保護任何人（包括您）的安全所需；
f) 為解決詐欺、安全或技術問題所必需；
g) 維護螢火蟲直播的合法權益所必需。
二、 FIREFLY LIVE可能會與第三方（關聯公司或其他）合作，為您提供相關服務。在這種情況下，如果第三方同意承擔不低於FIREFLY LIVE所提供的隱私保護責任，FIREFLY LIVE有權與該第三方分享您的資訊。
三、在不洩露任何個人用戶隱私資訊的前提下，FIREFLY LIVE有權分析整個用戶資料庫，並將其用於商業用途。
聯絡方式
您可以透過以下信箱聯絡我們：basi@yazhai.co
執法部門
FIREFLY LIVE願意與執法機構合作打擊犯罪。
出於安全考慮，我們無法接受透過電子郵件提出的非公開使用者資訊請求。除涉及生命安全的緊急情況外，在向執法機構披露使用者資訊之前，正式請求的原件（傳票、搜索令、法院命令或其他法律程序文件）及任何證明文件（例如身分證或警徽掃描件）必須送達至 FIREFLY Technology Pte. Ltd. 的辦公地址（如上所述）。我們鼓勵執法機構對正式請求進行公證，以協助我們核實其真實性。除非我們確信請求的真實性，否則我們不會透露敏感的使用者資訊。
正式請求應：(a) 指明所請求帳戶的 FIREFLY LIVE ID 或 UID；(b) 指明所要求的資訊；(c) 說明請求的目的或說明該目的屬於保密資訊；以及 (d) 說明請求的法律依據。如果正式請求並非英文，我們鼓勵執法機構提供英文翻譯。如果執法機構要求，我們將對該請求的存在予以保密。但是，對於任何違反使用者協議的帳戶，我們可能會採取措施，包括停用該帳戶。
我們鼓勵執法機構在正式提出請求前，透過電子郵件 (basi@yazhai.co) 與我們聯繫，以了解使用者資訊的可用性。
隱私權政策的修訂
FIREFLY LIVE 會定期修改隱私權政策。最新版本可透過以下連結查看：關於我們 > 隱私權政策。繼續使用我們的服務，即表示您同意受修訂後的隱私權政策約束。
隱私協議
本隱私權政策的適用範圍
本隱私權政策適用於 FIREFLY LIVE 如何處理您登入網站和伺服器時留下的個人識別訊息，以及與我們的業務合作夥伴分享的其他個人識別資訊。
本隱私權政策是 FIREFLY LIVE 使用者協議的組成部分，必須與 FIREFLY LIVE 使用者協議一併閱讀。
帳號資訊
如果您選擇建立 FIREFLY LIVE 帳戶，FIREFLY LIVE 可能會要求您提供姓名（您可以使用真實姓名）。
如果您願意，也可以使用別名。我們會收集您的生日、性別、家鄉、個人簡介、教育背景、職業、頭像、郵箱地址和手機號碼等信息，以便識別您的身份並為您提供更優質的服務。以上部分資料並非必填。
如果您透過關聯第三方服務（例如 Facebook、Twitter、Google、YouTube、Instagram 或 VK）建立 FIREFLY LIVE 帳戶，或將 FIREFLY LIVE 帳戶與第三方帳戶關聯，我們將使用該第三方服務的訊息，包括您的第三方服務使用者名稱、性別、個人資料和生日。
您的部分資訊（例如使用者名稱、年齡和追蹤對象）將公開顯示在您的個人資料頁面上。您最近發布的影片也將公開顯示在您的個人資料頁面上。
我們會使用您的生日資訊來確定您是否已達到使用我們服務的最低年齡。我們會使用您的聯絡資訊（例如電話號碼）來驗證您的帳戶，並確保您的帳戶以及我們服務的安全。我們會使用您的背景資訊（例如您的家鄉）來推薦您可能感興趣的內容，並改善我們的服務。
如果您向我們提供您的電話號碼或電子郵件地址，即表示您同意我們可以向該電話號碼發送簡訊或向該電子郵件地址發送電子郵件。我們將僅在遵守適用法律法規的前提下進行此類操作。如果您停用我們的服務，您將不再收到我們發送的任何簡訊或電子郵件。
通訊錄
您可以選擇與我們分享您的通訊錄，以便我們將其與 FIREFLY LIVE 資料庫進行交叉比對，並向您展示同樣使用 FIREFLY LIVE 的聯絡人。
Cookie
Cookie 是儲存在您的電腦或行動裝置上的少量資料。與許多其他網站和行動應用程式一樣，FIREFLY LIVE 會在您的電腦或行動裝置上設定或存取 FIREFLY LIVE Cookie。
位置資訊
我們需要您的位置資訊（例如您的 IP 位址）來建立和維護連接，並為您提供服務。
如果您的隱私設定允許，我們將使用您的位置資訊為您提供推薦。
歷史記錄和資料存儲
我們會記錄您的興趣，例如您的瀏覽歷史記錄，以便為您推薦可能感興趣的內容。我們也會記錄您在 FIREFLY LIVE 上發送或接收的虛擬禮物，以確保禮物系統正常運作。
我們收集的任何資料最多可保存 15 天，或根據我們為您提供服務所需的其他期限進行保存。
設備資訊
FIREFLY LIVE 會自動接收並記錄有關您設備的其他信息，例如設備型號。我們會使用此類資訊來偵測異常活動並防止安全漏洞。我們也會使用此類資訊來識別被封鎖的帳戶或裝置。
銀行資訊
我們需要您的銀行資訊和其他敏感資訊才能向您付款。您應全權負責確保此類資訊的準確性，以便我們處理付款。
您分享的訊息
FIREFLY LIVE 上的大多數通訊都是公開的，有些通訊內容可能會被其他人立即查看。因此，在分享任何敏感資訊之前，請務必三思。
為防止非法活動，我們可能會監控您的群組訊息和私訊。如有執法機構要求，我們可能會將您的群組訊息和私訊（包括其中包含的任何圖片或影片）分享給執法機構。
兒童保護
FIREFLY LIVE 不面向兒童。如果您未達到 FIREFLY LIVE 使用者協議中規定的最低年齡，則不得建立 FIREFLY LIVE 帳戶或使用 FIREFLY LIVE 服務。
FIREFLY LIVE 對任何形式的虐待或剝削兒童行為都採取零容忍態度。如果我們有合理理由相信您參與了兒童色情活動，或者執法機構要求我們這樣做，我們可能會將您的資料（包括群組訊息和私訊）分享給執法機構。
全球營運
為了向全球用戶提供服務，我們在全球範圍內運營。您特此授權我們在我們經營的任何國家和地區（包括但不限於香港、美國和歐盟）傳輸、儲存和使用您的資料。我們將以此確保您的資料安全。
如何管理您的個人資訊
隱私設定可讓您控制是否分享某些信息，以及是否可以透過某些 FIREFLY LIVE 功能找到您。
您可以下載您透過我們的服務分享的短影片。如果您需要大量下載短影片（超過 100 個），請發送電子郵件給我們。您需要使用其他服務來錄製或下載透過我們的服務進行的直播。
您可以在個人資料頁面修改您的帳戶資訊。
年齡。
如果您認為我們掌握的關於您的個人資訊不準確，您也可以發送電子郵件給我們以更新此類不準確的資訊。
您也可以透過電子郵件停用您的帳戶。帳戶停用後，您將無法再次恢復您的帳戶。
請注意，即使您的帳戶已停用，第三方仍可能保留您的資訊副本。
如果您的帳戶因您違反我們的使用條款而停用，我們可能會保留某些資訊（例如裝置資訊、電話號碼），以防止您再次存取我們的服務。
資訊揭露
一、保護用戶隱私是 FIREFLY LIVE 的一項基本政策。 FIREFLY LIVE 保證不會公開您的非公開資訊或提供給任何第三方，除非在以下情況下：
a) 事先獲得您的明確授權；
b) 根據現行法律和/或法規的要求；
c) 依政府相關主管機關的要求。
d) 為維護公共利益之必要時；
e) 為保護任何人（包括您）的安全之必要時；
f) 為解決詐欺、安全或技術問題之必要時；
g) 為維護螢火蟲直播的合法權益之必要時。
二、螢火蟲直播可能與第三方（關聯公司或其他）合作，為您提供相關服務。在此情況下，若第三方同意承擔不低於螢火蟲直播所提供的隱私保護責任，螢火蟲直播有權與該第三方分享您的資訊。
三、在不洩漏任何使用者個人資訊的前提下，螢火蟲直播有權分析整個使用者資料庫，並將其用於商業用途。
聯絡方式
您可以透過以下信箱聯絡我們：basi@yazhai.co
執法部門
FIREFLY LIVE 願意與執法機構合作打擊犯罪。
出於安全考慮，我們無法接受透過電子郵件提出的非公開使用者資訊請求。除涉及生命安全的緊急情況外，在向執法機構提供使用者資訊之前，必須將正式請求的原件（傳票、搜索令、法院命令或其他法律程序文件）及任何證明文件（例如身分證或警徽掃描件）送達 FIREFLY Technology Pte. Ltd. 的辦公地址（如上所述）。我們鼓勵執法機構對正式請求進行公證，以幫助我們核實其真實性。除非我們確信請求的真實性，否則我們不會洩露敏感用戶資訊。
正式請求應包含以下內容：(a) 指明所請求帳戶的 FIREFLY LIVE ID 或 UID；(b) 指明所要求的資訊；(c) 說明請求目的或說明該目的屬於保密資訊；以及 (d) 說明請求的法律依據。如果正式請求並非英文，我們鼓勵執法機構提供英文翻譯。如果執法機構要求，我們將對請求的存在予以保密。但是，對於任何違反使用者協議的帳戶，我們可能會採取措施，包括停用該帳戶。
我們鼓勵執法機構在發出正式請求之前，透過電子郵件 (basi@yazhai.co) 與我們聯繫，以了解使用者資訊的可用性。
隱私權政策的修訂
FIREFLY LIVE 會定期修改隱私權政策。最新版本可在以下連結找到：關於我們 > 隱私權政策。繼續使用我們的服務，即表示您同意受修訂後的隱私權政策的約束。
Scope of this Privacy Policy
This privacy policy is applicable to how FIREFLY LIVE handles personally identifiable information that is left when you log in to the website and server, as well as other personally identifiable information shared with our business partners.
This privacy policy constitutes an integral part of FIREFLY LIVE User Agreement and must be read together with FIREFLY LIVE User Agreement.
Account Information
If you choose to create a FIREFLY LIVE account, FIREFLY LIVE may ask for your name (you may use your real name if you are comfortable to do so, and you may also use an alias), birthday, gender, hometown, bio, education, career, profile image, email address and cell phone number, so that we could identify you and provide better Services to you. Some of the aforementioned information is not mandatory.
If you create a FIREFLY LIVE account by connecting with a third-party service, such as Facebook, Twitter, Google, YouTube, Instagram or VK, or if you connect a FIREFLY LIVE account with a third-party account, we will use information from such third-party service, including your third-party service user name, gender, profile image and birthday.
Certain information will be displayed publicly on your profile page, such as your user name, your age and who you are following. Your recent videos will also be displayed publicly on your profile page.
We use your birthday to determine whether you have reached the minimum age to avail our Services. We use your contact information, such as your phone number, to authenticate your account, and keep your account as well as our Services secure. We use your background information, such as your hometown, to recommend contents that may interest you and to improve our Services.
If you provide us with your phone number or email address, you agree that we may send text messages to that phone number, or email to that email address. We will do so only in compliance with applicable laws and regulations. If you deactivate our Services, you will no longer receive any text or email from us.
Address Book
You may choose to share with us your address book so that we can cross-reference with FIREFLY LIVE database and show you contacts who are also using FIREFLY LIVE.
Cookie
A cookie is a small piece of data that is stored on your computer or mobile device. Like many other websites and mobile applications, FIREFLY LIVE will set or access FIREFLY LIVE cookies on your computer or mobile device.
Location
We require your location information, such as your IP address, in order to set up and maintain connection and provide Services to you.
If your privacy settings allow, we will make recommendations using on your location information.
History and Data Storage
We will keep record of your interests, such as your viewing history, to recommend contents that may interest you. We will also keep record of the virtual gift you send or receive on FIREFLY LIVE for the gift system to function.
Any data we collected from you may be stored no longer than 15 days or other duration as we deem appropriate for rendering our service to you.
Device Information
FIREFLY LIVE automatically receives and records additional information about your device, such as device model. We will use such information to detect abnormal activities and prevent security breach. We will also use such information to identify a banned account or device.
Bank Information
We require your bank information and other sensitive information in order to make payment to you. You shall be solely responsible for the accuracy of such information in order for us to process the payment.
Information Shared by You
Most communications on FIREFLY LIVE are public and some may be immediately viewed by others. Therefore, you should think twice before sharing any sensitive information.
Your group messages and private messages may also be monitored by us to prevent illegal activities. Your group messages and private messages (including any image or video contained) may be shared with law enforcement agencies if we are requested to do so.
Children Protection
FIREFLY LIVE is not directed to children, and if you are under the minimum age as specified in FIREFLY LIVE User Agreement, you may not create a FIREFLY LIVE account or use FIREFLY LIVE services.
FIREFLY LIVE has zero tolerance to any form of child abuse or exploitation. Your data (including group messages and private messages) may be shared with law enforcement agencies if we have reasonable grounds to believe that you have engaged in child pornography, or if we are requested to do so by law enforcement agencies.
Global Operation
In order to provide Services to our users all over the world, we operate globally. You hereby authorize us to transfer, store, and use your data in any country and region we operate, including but not limited to Hong Kong, the United States of America and the European Union. In doing so we shall ensure the security of your data.
How to Manage Your Personal Information
The privacy settings allow you to control whether or not to share certain information and whether you may be found by certain FIREFLY LIVE function.
You may download the short videos you have shared through our Services. If you need to download your short videos on a massive basis (more than 100 videos), please email us. You will need to use other services in order to record or download your live streaming that is conducted through our Services.
You may modify your account information on your profile page.
If you believe the personal information we have about you is inaccurate, you may also email us to update such inaccurate information.
You may also deactivate your account by emailing to us. Once your account is deactivated, you will not be able to restore your account again.
Please note that third parties may still retain copies of your information even after your account is deactivated.
If your account is deactivated due to your violation of our Terms of Use, we may retain certain information (such as device information, phone number) to prevent you from accessing our Services again.
Disclosure
I. The protection of user privacy is a fundamental policy of FIREFLY LIVE. FIREFLY LIVE guarantees that it will not publicly disclose or provide a third party with your non-public information, unless in the following circumstances as follows:
a) When prior express authorization is obtained from you;
b) When and as required by prevailing laws and/or regulations;
c) When and as required by relevant competent authorities of the government;
d) When it is necessary to safeguard the public interest;
e) When it is necessary to protect the safety of any person (including you);
f) When it is necessary to address fraud, security or technical issues;
g) When it is necessary to safeguard the legal rights and interests of FIREFLY LIVE.
II. FIREFLY LIVE may collaborate with a third party (an affiliate or otherwise) to provide you with relevant Services. In this scenario, FIREFLY LIVE has the right to share your information with a third party, if the third party agrees to bear responsibility for providing privacy protection no less favorable to that of FIREFLY LIVE.
III. Under the condition that no private information of an individual user is disclosed, FIREFLY LIVE has the right to analyze the entire user database and utilize the database for commercial purposes.
Contact Information
You may reach us via the following email address: basi@yazhai.co
Law Enforcement
FIREFLY LIVE is willing to cooperate with law enforcement agencies to combat crimes.
Due to security concerns, we are unable to accept requests for non-public user information that are served via email. Except for exigent emergency involving imminent danger to life, original document of the formal request (subpoena, search warrant, court order or other legal proceedings) and any supporting document (such as scan copy of identification card or police badges) must be served to the office address of FIREFLY Technology Pte. Ltd. (as indicated above) before the user information is released to the law enforcement agencies. We encourage law enforcement agencies to notarize the formal request to help us verify its authenticity. We will not release sensitive user information unless we are convinced of the authenticity of the request.
The formal request should: (a) identify the FIREFLY LIVE ID or UID of requested account, (b) identify the information requested, (c) indicate the purpose of the request or indicate that the purpose is confidential; and (d) state the legal basis for the request. If the formal request is not in English, we encourage the law enforcement agencies to provide an English translation.We will keep the existence of the request confidential if requested by the law enforcement agencies. However, we may take actions against any account that violates the User Agreement, including disabling the account.
We encourage law enforcement agencies to contact us via email (basi@yazhai.co) regarding the availability of user information before serving the formal request.
Amendments to the Privacy Policy
FIREFLY LIVE periodically makes changes to the privacy policy. And the current version will be found at the following link: About us>Privacy Policy. By continuing to avail our Services, you agree to be bound by the revised Privacy Policy.
聯係我們 Contact US:
企業 Corporate
FIREFLY LIVE PTE
地址 Address
FLAT/RM G32 4/F KAISER ESTATE PHASE II 37-53 MAN LOK STREET HUNG HOM HK
電聯 Telephone
+852 94137617
service@firefly.live
退款條款 Refund Iterm
原則上平台不支持退款。
In principle, the platform does not support refunds.
玩家不滿意平台提供的服務、平台管理、費用計算、數字資產管理的服務品質，或對企業經營者依照規則儲值平台玩家行為時，請前往App內聯繫在線客服或以電子郵件或書面提出申訴。平台將於接獲申訴後，於十四日內回復處理結果。
If players are dissatisfied with the service quality provided by the platform, platform management, cost calculation, and digital asset management, or if they are dissatisfied with the behavior of enterprise operators in storing value in accordance with the rules of the platform players, please contact the online customer service in the App or submit a complaint by email or in writing . The platform will respond with the result within fourteen days after receiving the complaint.
發貨政策 Shipping policy
一般情況下，充值訂單生成之後將自動以平台內貨幣形式到賬，若出現24小時不到賬的情況，消費者可聯係在線客服解決。經客服核對無誤的，充值金額對應的貨幣數量將補發至消費者賬戶內。
Under normal circumstances, after the recharge order is generated, it will automatically be credited to the account in the form of currency within the platform. If the account is not credited within 24 hours, consumers can contact online customer service to resolve the issue. If verified by customer service, the currency amount corresponding to the recharge amount will be reissued to the consumer's account.
E-Mail: service@firefly.live
FIREFLY LIVE PTE
FLAT/RM G32 4/F KAISER ESTATE PHASE II 37-53 MAN LOK STREET HUNG HOM HK
Email: firefly.live@firefly.live
my name
Firefly ID:450889
以上专属SVIP储值
GASH點數卡
GASH會員賬號
一般3D信用卡
中華電信
（QR掃碼支付）
傳遠電信一般型
台灣大哥大一般型
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支付金額: ¥ 10.00
請仔細確認儲值的賬號是否正確
